Privacy Policy

Who We Are

This privacy policy applies to Roe11 Hairdressing, a hair salon based at 11 Roe Street, Macclesfield, SK11 6UT.

We are the data controller for personal information collected through this website. If you have any questions about how we handle your data, please contact us at info@roe11.co.uk or call 01625 511953.

We take your privacy seriously and are committed to handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Personal Data We Collect

We may collect the following types of personal data when you interact with our website or contact us:

• Contact details — your name, email address, and phone number when you submit an enquiry or appointment request.
• Message content — any information you include in a contact or appointment request form.
• Newsletter email — your email address if you sign up for updates from us.
• Usage data — anonymised information about how you use our website, such as pages visited and time spent, collected via analytics tools.
• Technical data — your IP address, browser type, and device information, collected automatically when you visit our site.

We do not collect sensitive personal data (such as health information) through this website.

How We Use Your Information

We use the information you provide to:

• Respond to your enquiries and appointment requests.
• Confirm, manage, or follow up on bookings.
• Send you updates or promotions you have opted in to receive.
• Improve our website based on how visitors use it.
• Comply with any legal obligations.

We will never sell your personal data to third parties or use it for purposes unrelated to the services we provide.

Contact Forms & Appointment Requests

When you submit a contact or appointment request form on this website, the information you provide (name, email, phone, and any message) is sent directly to us so we can respond to your enquiry.

We retain this information only for as long as necessary to respond to and fulfil your request, or as required by law. We do not add you to marketing lists without your explicit consent.

Our legal basis for processing this data is legitimate interests — specifically, to respond to enquiries made directly to us — and where applicable, your consent.

Cookies

Our website uses cookies — small text files stored on your device — to improve your experience and help us understand how the site is used.

The types of cookies we use include:

• Session cookies — temporary cookies that expire when you close your browser, used to remember your preferences during a visit (for example, suppressing a popup you have already dismissed).
• Analytics cookies — used to collect anonymised data on how visitors use our site, helping us improve its content and performance.

You can control or disable cookies through your browser settings. Note that disabling cookies may affect some features of the site.

Embedded Content

Our website may include embedded content from third-party services such as maps (OpenStreetMap) or social media platforms. Embedded content from other websites behaves as if you had visited those websites directly.

These third parties may collect data about you, use cookies, and monitor your interaction with that embedded content. We recommend reviewing the privacy policies of those services directly if you have concerns.

Third-Party Services

We may use the following third-party services on this website:

• Analytics — we may use a privacy-focused analytics tool to understand website traffic. Where possible, data is anonymised and no personally identifiable information is stored.
• Maps — we use OpenStreetMap to display our salon location. OpenStreetMap is an open-source mapping service and may collect technical data when you interact with the map.
• Spam protection — we may use tools to protect our forms from spam and automated submissions. These tools may process limited technical data such as IP addresses.

We take care to only use services that respect user privacy. We do not sell your data to or share it with advertisers.

How Long We Retain Your Data

We retain personal data only for as long as is necessary for the purpose it was collected:

• Enquiries and appointment requests — retained for up to 12 months after the enquiry is resolved, unless a longer period is required by law.
• Newsletter subscribers — retained until you unsubscribe or request removal.
• Analytics data — retained in anonymised or aggregated form. No individually identifiable records are kept long-term.

When data is no longer required, we delete or anonymise it securely.

Your Data Rights (UK GDPR)

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access — you can request a copy of the personal data we hold about you.
• Right to rectification — you can ask us to correct inaccurate or incomplete data.
• Right to erasure — you can ask us to delete your personal data where there is no legitimate reason for us to continue holding it.
• Right to restrict processing — you can ask us to pause how we use your data in certain circumstances.
• Right to data portability — you can request a machine-readable copy of data you have provided to us.
• Right to object — you can object to us processing your data where we rely on legitimate interests as our legal basis.
• Right to withdraw consent — where processing is based on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details below. We will respond within one month.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

How To Contact Us

For any questions, requests, or concerns regarding this privacy policy or how we handle your personal data, please contact us: